In today’s fast-paced world, the retail industry is constantly evolving to meet the diverse needs of its customers. Retailers are becoming increasingly aware of the importance of providing inclusive and accessible spaces for all shoppers. One significant development in this regard is the introduction of Changing Places toilet facilities in retail spaces. These facilities, designed to accommodate individuals with complex needs and their caregivers, play a crucial role in enhancing the shopping experience for a wider range of customers.

What are Changing Places toilet facilities?

Changing Places toilet facilities are specially designed, larger-than-standard accessible disabled toilets that provide extra space and equipment to cater to the needs of individuals with complex needs and limited mobility. These facilities typically include features such as an adult-sized changing bench, a hoist system, a height-adjustable sink, and ample space for caregivers to assist. These amenities go far beyond the standard disabled toilet, making them essential for individuals with disabilities who require additional support.

A Changing Places installation needs to meet a certain standard and designed to the size recommended by BS8300-2:2018 to accommodate the specialist equipment and appropriate wheelchair turning space.

Find out more about Changing Places toilets

Find out more about the Changing Places equipment required

The impact on retail shopping

Inclusivity: One of the most significant advantages of installing Changing Places facilities in retail spaces is the promotion of inclusivity. These facilities cater to the needs of people with complex disabilities, ensuring that they can comfortably enjoy their shopping experience without worrying about accessibility barriers. By embracing inclusivity, retailers can tap into a larger customer base and create a more welcoming environment for everyone.

Increased shopping time: Retailers understand the importance of encouraging customers to spend more time in their stores. With Changing Places facilities in place, families, and caregivers of individuals with disabilities are more likely to visit and stay longer. This increased browsing time can lead to higher sales and a stronger customer relationship.

Positive public image: Retailers that invest in accessible and inclusive facilities, such as Changing Places toilets, are viewed more favourably by the public. Customers appreciate businesses that demonstrate a commitment to social responsibility and inclusivity. Such a positive public image can lead to increased brand loyalty and advocacy.

Enhanced customer experience: Shopping should be a pleasant experience for everyone, regardless of their physical abilities. Changing Places facilities contribute to a more positive shopping experience by removing the physical and emotional barriers faced by individuals with disabilities. This, in turn, can lead to greater customer satisfaction and repeat business.

Changing Places toilet facilities are emerging as a critical element in making retail spaces more accessible and inclusive. Retailers that prioritise these facilities are creating a better shopping experience for all customers. The impact extends beyond just accessibility; it affects brand perception, customer loyalty, and ultimately, the bottom line.

Prioritising inclusivity and accessibility

Care Spaces aim to showcase the tangible benefits of prioritising inclusivity and accessibility.

Care Spaces have been at the forefront of this transformative campaign. Our commitment to inclusivity and accessibility has led us to actively participate in the Changing Places toilet scheme. Over the years, we’ve had the privilege of implementing successful accessibility projects in the retail sector that have made a tangible difference in the lives of individuals with disabilities and their families.

Changing Places for The Range retail store

Care Spaces had the opportunity to collaborate with The Range home, garden, and leisure superstore to install a much-needed Changing Places facility in their Telford store. This project delivered the required specifications for a Changing Places install and now provides a welcoming accessible toileting facility. It’s heartening to see how this facility has positively impacted the shopping experience for the shoppers and the retailer.

Read the full case study on this Changing Places project for The Range

Changing Places for Marks and Spencer

We are also proud to provide Changing Places toilet facilities for British multinational retailer Marks and Spencer who are in the process of updating their real estate portfolio, making their stores more attractive and relevant to today’s shoppers.

As part of their national store-estate modernisation strategy and new store roll-out, Marks and Spencer have elected to work with Care Spaces to install Changing Places toilets within the floorplans of some of their stores. Working with the architect, the M&S design team, and the main contractors, Care Spaces have so far delivered facilities into new developments within their Llandudno, Colchester, Croydon, Stevenage, and Leamington Spa stores.

As with all our Changing Places projects, we ensured that the interior complimented the surroundings and business brand. Our premium Gold Package was elected for accessories and the stylish interior colour scheme was replicated across all store locations.

Read the full case study on this Changing Places project for Marks and Spencer Colchester

Brighton Shopping Centre invests in a Changing Places

Working with Graham Construction, we delivered a very smart Changing Places facility for Brighton shoppers. We successfully delivered the compliant facility after uncovering some required plan adjustments, and this installation in the retail sector is a great example of how complementary styling helped make the facility blend with the surroundings.

Read the full case study on this Changing Places project for Brighton shopping centre

These are just a few of our many success stories that underscore the significance of Changing Places facilities in retail spaces. These projects have not only promoted inclusivity but have also contributed to increased customer satisfaction and loyalty for our retail partners.

By sharing these real-life examples, we aim to showcase the tangible benefits of prioritising inclusivity and accessibility in the retail sector. These projects aren’t just about compliance; they’re about creating a more welcoming and equitable shopping environment for all.

The number of Changing Places toilets needs to increase

As the retail industry continues to evolve, it is essential for businesses to recognise the importance of inclusivity and accessibility. By providing Changing Places facilities, retailers can take a significant step toward creating a shopping environment where everyone feels valued and welcome. In doing so, they not only improve their own business prospects but also contribute to a more inclusive and equitable society.

The demand for Changing Places toilets significantly exceeds the number of facilities available. Where people shop, go out, or travel should not be determined by their disability. That is why the provision of Changing Places toilets is so important for people who cannot use standard accessible toilets. The number of Changing Places toilets needs to increase.

Visit the full list of Care Spaces case studies which cover our full range of project disciplines.

We worry about the detail so you don’t have to

Care Spaces can comfortably coordinate various areas of trade, meaning that you only have one order to sign, one contact, and a seamless experience from conception to delivery.

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Get in touch to find out how we can assist you to deliver your Changing Places project.